Embassy Hotel FAQs
Read Embassy Hotel FAQs and contact us if you have any queries:
What will I find in an Embassy Hotel room?
All our rooms feature super-comfy double or king-size Hypnos beds, ensuite bath, a flatscreen TV, tea/coffee maker, a multiuse desk with a chair, hairdryer and free wi-fi. We provide a travel cot for free – available on request.
Do rooms have free Wi-Fi?
Yes, all our rooms have high-speed free Wi-Fi.
Do rooms have air conditioning?
No. Our rooms do not have air conditioning.
Do you provide travel adaptors for electrical devices?
No, if you are coming from abroad to stay in Embassy Hotel, you may need to bring along a UK travel adapter. Plugs in the UK are 3-pronged and run at 220-240V.
What TV channels can I get in your room?
Our rooms have Freeview TVs installed, with a full range of Freeview channels.
Are there phones in your rooms?
No. We do not have telephones in our rooms. Local rate numbers for our reception teams can be found in every room.
Do you have any smoking rooms?
We have a no-smoking policy throughout.
How often are your rooms cleaned?
On arrival day, you will check into a super-comfy room that has been cleaned to our top standards. Considering the current times, we are making the rooms on request as the safety of our guests and team members is our top priority – now more than ever before.
Does Embassy Hotel offer free Wi-Fi?
Yes, we have high-speed free Wi-Fi in all rooms and public areas.
What facilities are provided for customers with disabilities?
Embassy Hotel has specially adapted rooms allowing easier access for customers with special abilities.
Does Embassy Hotel provide luggage room facilities?
If you are reaching earlier than the check-in time, we will be happy to store your luggage while you go on exploring the local sites.
Can I bring my pet to your hotel?
Unfortunately, except for assistance dogs, we do not allow pets to stay at our hotel.
Can I smoke electronic cigarettes in the hotel?
Using electronic cigarettes is not permitted inside our hotel. Please use the designated smoking areas provided.
Does Embassy Hotel provide leisure facilities such as a gym and swimming pool?
We do not offer leisure facilities at our hotel. For leisure recommendations, please talk to our friendly hotel staff about any available option nearby.
PARKING & DIRECTION
How do I get directions to Embassy Hotel?
You will find directions, an interactive map and the relevant postcode on the hotel page. For directions, please use the postcode NE11 9NA in Google Map or on your sat nav.
Directions: Situated just off the A1 on the B1426, 1 mile from Team Valley Trading Estate and 3 miles from the Angel of the North and 3 miles from the Metro Centre. Embassy Hotel is next to the Waggon Team pub.
Does your hotel have on-site parking?
Yes, we have free on-site car parking.
Can I pre-book the parking space?
No, you cannot pre-book a parking space. Our parking is based on a first-come-first-served basis.
Is your hotel wheelchair accessible?
Yes. Our front desk, parking and rooms have wheelchair accessibility.
Are there elevators?
No. Our hotel does not have elevator facilities.
What features does your accessible room have?
Our accessible rooms have a lower-height bed, a grab bar – near the toilet and a bathroom emergency pull cord.
ARRIVAL AND DEPARTURE
What is check-in time?
Check-in time is 3 PM. Early check-in is available with a surcharge of £10, subject to availability.
What is check-out time?
Check-out time is 10 AM. Late check-out is available with a surcharge of £10, subject to availability.
Can I book a single room for more than 2 adults?
No. As per the policy, you can book a single room for only 2 adults.
Do you have family rooms?
Yes. We have family rooms to accommodate a max of 2 adults and 2 children. Children, up to 12 years old stay free – max 2 per room.
BOOKING AND PAYMENTS
How do I know if my booking has been confirmed?
When you make a booking, you will be given a booking reference; we will include this reference in your confirmation email too.
I haven’t received my email confirmation. What should I do?
Have you checked your spam folder? If it is not there either, it looks like you have encountered a technical problem. Please contact our central reservation team at firstname.lastname@example.org or call on 0333 090 7865.
Is my booking guaranteed?
Your credit card or debit card details provided at the time of booking guarantee your booking.
Which payment methods do you accept?
We accept the following methods of payment: Visa, American Express, Mastercard, cash*.
Unless you have paid in advance, you will be asked to pay when you check-in, so you can be sure of a quick and easy departure on the day you leave.
* If you are paying by cash, we will ask you for identification when you check-in. You can use any of the following as identification: a passport, driving licence, ID card or police warrant card.
I was charged incorrectly.
Think you have been charged incorrectly? Please contact the hotel directly – you will find the hotel number in your confirmation email. Alternatively, you can call our central reservation team on 0333 090 7865.
CANCELLATION OR AMENDS
How do I cancel my booking?
To cancel your booking, please contact our central reservation team on 0333 090 7865 or email us at email@example.com. The ability to cancel is determined by the terms of the rate that you have booked. Read our cancellation policy, here.
How do I know that my cancellation was successful?
Our reservation team will send you a confirmation email with details of the refund, if applicable.
Revisit us soon for updated Embassy Hotel FAQs. Thank you!