The Crown Hotel FAQs

Have any questions? Read The Crown Hotel FAQs:

ROOMS

What will I find in a The Crown Hotel room?

All our rooms feature super-comfy double beds, king-size beds, an ensuite bath, luxury toiletries, iron & board, a large flatscreen TV, tea/coffee maker, hairdryer, and free wi-fi.

Our Suites have a mini fridge, a separate sitting area and extra room and bathroom space in addition to the above amenities.

What types of rooms are available at the hotel?

The hotel offers 4 different types of room options. We have deluxe rooms, executive rooms, family rooms, and suites. Always book direct for the best rates.

Do rooms have free Wi-Fi?

Yes, high-speed free wi-fi is available throughout the hotel.

Do rooms have air conditioning?

Yes. Some rooms have air conditioning. Please confirm the availability at the time of booking.

Do you provide travel adaptors for electrical devices?

No, if you are coming from abroad to stay in The Crown Hotel, you may need to bring along a UK travel adapter. Plugs in the UK are 3-pronged and run at 220-240V.

What TV channels can I get in your room?

Our rooms have Freeview TVs installed, with a full range of Freeview channels.

Are there phones in your rooms?

Yes. We have telephones in our rooms. Our reception number can be found in every room.

Do you have any smoking rooms?

We have a no-smoking policy throughout. This includes e-cigarettes too.

How often are your rooms cleaned?

On arrival day, you will check into a super-comfy room that has been cleaned to our top standards. We are assessing the situation on a regular basis. We are making the rooms on a request basis as the safety of our guests and team members is our top priority – now more than ever before.

Should you want us to make your room or need fresh towels or want your soap dispenser to be replaced, please let our reception team know and we will be happy to assist you.

HOTEL FACILITIES

Does The Crown Hotel offer free Wi-Fi?

Yes, we have high-speed free Wi-Fi in all rooms and public areas.

Is the hotel accessible?

All areas of the hotel are accessible. Please contact our reservation team for any additional accessibility information you may require.

Does the hotel provide luggage room facilities?

If you arrive earlier than the check-in time, we will be happy to store your luggage while you go on exploring the local sites.

Can I bring my pet to your hotel?

Unfortunately, except for assistance dogs, we do not allow pets to stay at our hotel.

Can I smoke electronic cigarettes in the hotel?

Using electronic cigarettes is not permitted inside our hotel. Please use the designated smoking areas provided.

Does The Crown Hotel provide leisure facilities such as a gym?

Yes, we have a fitness suite which is open 24 hours a day for guests and features a wide range of gym equipment, free weights, and exercise machines.

Is there meeting space at The Crown Hotel?

Yes, there is meeting space available to hire for business meetings and social gatherings. We cater for small meetings, larger meetings, and conferences.

DINING 

Does the hotel offer breakfast?

Yes, we take breakfast very seriously. We offer continental breakfast, hot breakfast and grab & go.

What dining options are available at The Crown Hotel?

We have multiple dining options at our on-site restaurant & Bar – The Grill and The Crown Pub, which offer multiple food and drinks options. We also offer afternoon tea.

What late-night/early morning food options are available?

We offer 24-hour in-room dining which is available for collection. Please see the menu available in your room.

PARKING & DIRECTION

How do I get directions to Pinewood Hotel?

There are numerous ways to get to the hotel depending on where you are coming from. The main modes of transport are train, underground and taxi.

For directions, please use the postcode NW2 3ED in Google Map or on your sat nav.

Does your hotel have on-site parking?

Yes, we have on-site car parking available. Charges are £2 per hour and £15 overnight. We charge £7 for meeting and event guests.

ARRIVAL AND DEPARTURE

What is the check-in time?

Check-in time is 2 PM. Early check-in is available with a surcharge of £10, subject to availability.

What is the check-out time?

Check-out time is 12 AM. Late check-out is available with a surcharge of £10, subject to availability.

Can I book one room for more than 2 adults?

No. As per the policy, a maximum of 2 adults are allowed per room. You can book another room to accommodate more than 2 adults.

Do you have family rooms?

Yes. We have family rooms to accommodate a maximum of 2 adults and 2 children. Children up to 12 years old stay free – max 2 per room.

BOOKING AND PAYMENTS

How do I know if my booking has been confirmed?

When you make a booking, you will be given a booking reference; we will include this reference in your confirmation email too.

I haven’t received my email confirmation. What should I do?

Have you checked your spam folder? If it is not there either, it looks like you have encountered a technical problem. Please contact our central reservation team at bookings@aghotels.co.uk or call 0333 090 7865.

Is my booking guaranteed?

Your credit card or debit card details provided at the time of booking guarantee your booking.

Which payment methods do you accept?

We accept the following methods of payment: Visa, American Express, Mastercard, and cash*.

Unless you have paid in advance, you will be asked to pay when you check-in, so you can be sure of a quick and easy departure on the day you leave.

* If you are paying by cash, we will ask you for identification when you check in. You can use any of the following as identification: a passport, driving licence, ID card or police warrant card.

I was charged incorrectly.

Think you have been charged incorrectly? Please contact the hotel directly – you will find the hotel number in your confirmation email. Alternatively, you can call our central reservation team on 0333 090 7865.

CANCELLATION OR AMENDS

How do I cancel my booking?

To cancel your booking, please contact our central reservation team on 0333 090 7865 or email us at bookings@aghotels.co.uk The ability to cancel is determined by the terms of the rate that you have booked. Read our cancellation policy, here.

How do I know that my cancellation was successful?

Our reservation team will send you a confirmation email with details of the refund, if applicable.

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