Pinewood Hotel FAQs

Have any questions? Read Pinewood Hotel FAQs:

ROOMS

What will I find in a Pinewood Hotel room?

All our rooms feature super-comfy double beds, king-size beds, an ensuite bath, a flatscreen TV, tea/coffee maker, hairdryer, free toiletries and free wi-fi.

Do rooms have free Wi-Fi?

Yes, all our rooms have high-speed free Wi-Fi.

Do rooms have air conditioning?

No. Our rooms do not have air conditioning.

Do you provide travel adaptors for electrical devices?

No, if you are coming from abroad to stay in Pinewood Hotel, you may need to bring along a UK travel adapter. Plugs in the UK are 3-pronged and run at 220-240V.

What TV channels can I get in your room?

Our rooms have Freeview TVs installed, with a full range of Freeview channels.

Are there phones in your rooms?

Yes. We have telephones in our rooms. Our reception number can be found in every room.

Do you have any smoking rooms?

We have a no-smoking policy throughout. This includes e-cigarettes too.

How often are your rooms cleaned?

On arrival day, you will check into a super-comfy room that has been cleaned to our top standards. We are assessing the situation on a regular basis. We are making the rooms on a request basis as the safety of our guests and team members is our top priority – now more than ever before.

Should you want us to make your room or need fresh towels or want your soap dispenser to be replaced, please let our reception team know and we will be happy to assist you.

HOTEL FACILITIES

Does Pinewood Hotel offer free Wi-Fi?

Yes, we have high-speed free Wi-Fi in all rooms and public areas.

What facilities are provided for customers with disabilities?

Pinewood Hotel has specially adapted rooms allowing easier access for customers with disabilities.

Does Pinewood Hotel provide luggage room facilities?

If you arrive earlier than the check-in time, we will be happy to store your luggage while you go on exploring the local sites.

Can I bring my pet to your hotel?

Unfortunately, except for assistance dogs, we do not allow pets to stay at our hotel.

Can I smoke electronic cigarettes in the hotel?

Using electronic cigarettes is not permitted inside our hotel. Please use the designated smoking areas provided.

Does Pinewood Hotel provide leisure facilities such as a gym and swimming pool?

We do not offer leisure facilities at our hotel. For leisure recommendations, please talk to our friendly hotel staff about any available option nearby.

PARKING & DIRECTION

How do I get directions to Pinewood Hotel?

You will find directions, an interactive map and the relevant postcode on the hotel page. For directions, please use the postcode SK9 3LF in Google Map or on your sat nav.

Does your hotel have on-site parking?

Yes, we have free on-site car parking.

Can I pre-book the parking space?

No, you cannot pre-book a parking space. Our car park is based on a first-come-first-served basis.

ACCESSIBILITY

Is your hotel wheelchair accessible?

Yes. Our front desk, parking and rooms have wheelchair accessibility.

Are there elevators?

No. Our hotel does not have elevator facilities.

What features does your accessible room have?

Our accessible rooms are large to accommodate a wheelchair and have a large walking shower, a grab bar – near the toilet and a bathroom emergency pull cord.

ARRIVAL AND DEPARTURE

What is check-in time?

Check-in time is 2 PM. Early check-in is available with a surcharge of £10, subject to availability.

What is check-out time?

Check-out time is 11 AM. Late check-out is available with a surcharge of £10, subject to availability.

Can I book one room for more than 2 adults?

No. As per the policy, max 2 adults are allowed per room. You can book another room to accommodate more than 2 adults.

Do you have family rooms?

Yes. We have family rooms to accommodate a max of 2 adults and 2 children. Children up to 12 years old stay free – max 2 per room.

BOOKING AND PAYMENTS

How do I know if my booking has been confirmed?

When you make a booking, you will be given a booking reference; we will include this reference in your confirmation email too.

I haven’t received my email confirmation. What should I do?

Have you checked your spam folder? If it is not there either, it looks like you have encountered a technical problem. Please contact our central reservation team at bookings@aghotels.co.uk or call 0333 090 7865.

Is my booking guaranteed?

Your credit card or debit card details provided at the time of booking guarantee your booking.

Which payment methods do you accept?

We accept the following methods of payment: Visa, American Express, Mastercard, cash*.

Unless you have paid in advance, you will be asked to pay when you check-in, so you can be sure of a quick and easy departure on the day you leave.

* If you are paying by cash, we will ask you for identification when you check-in. You can use any of the following as identification: a passport, driving licence, ID card or police warrant card.

I was charged incorrectly.

Think you have been charged incorrectly? Please contact the hotel directly – you will find the hotel number in your confirmation email. Alternatively, you can call our central reservation team on 0333 090 7865.

CANCELLATION OR AMENDS

How do I cancel my booking?

To cancel your booking, please contact our central reservation team on 0333 090 7865 or email us at bookings@aghotels.co.uk The ability to cancel is determined by the terms of the rate that you have booked. Read our cancellation policy, here.

How do I know that my cancellation was successful?

Our reservation team will send you a confirmation email with details of the refund, if applicable.

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