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Hotel Receptionist

by | May 28, 2024 | Newcastle

We are hiring a dedicated and customer-oriented Hotel Receptionist to join our team at Embassy Hotel, Gateshead. You will be responsible for providing excellent customer service and ensuring the smooth operation of the hotel during the night shift.

AG Hotels Group is a fast-growing hotel investment company backed by major institutional investors. The company has acquired 13+ hotels and 2 pubs in the last 24 months and is rapidly increasing its national footprint. We are an investor in people underpinned by a robust value system. You will be given ample opportunities to shine, challenge yourself, lead others and be rewarded for your commitment.

Position: Hotel Receptionist
Reports to: FOH Manager
Location: Gateshead, Newcastle

Key Responsibilities 

  • Assist in house guests with inquiries, requests, and any information required
  • Serving food to the in-house guests and providing excellent customer service
  • Maintaining standards of the hotel and general cleaning duties
  • Maintain the front desk area, ensuring it is clean, organized, and presentable
  • Perform audit and ensure the safety and security of guests and the premises
  • Perform administrative tasks, such as updating guest records and other documentation
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
  • Handle emergency situations and follow appropriate procedures

Prerequisites 

  • Previous experience in a similar role is preferred but not essential
  • Knowledge of PMS and basic computer skills
  • Excellent interpersonal and communication skills
  • Strong customer service orientation
  • Ability to handle multiple tasks and work under pressure
  • Attention to detail and problem-solving skills
  • Availability to day shifts, including weekends and holidays
  • Professional appearance and demeaner

AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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