We are hiring people for Night Receptionist roles to join our 4-star hotels in London and Derby. You will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel during the night shift.
AG Hotels Group is a fast-growing hotel investment company backed by major institutional investors. The company has acquired 13+ hotels and 2 pubs in the last 24 months and is rapidly increasing its national footprint. We are an investor in people underpinned by a robust value system. You will be given ample opportunities to shine, challenge yourself, lead others and be rewarded for your commitment.
Position: Night Receptionist
No. of positions: 2
Reports to: Manager – FOH
Location: London | Derby
Key Responsibilities
- Greet and check-in guests arriving during the night shift
- Assist guests with inquiries, and requests, and provide information about the hotel and local area
- Handle guest complaints or issues promptly and professionally
- Manage the check-out process and ensure accurate billing
- Handle cash and credit card transactions accurately
- Maintain the front desk area, ensuring it was clean, organised, and presentable
- Monitor security cameras and ensure the safety and security of guests and the premises
- Perform administrative tasks, such as updating guest records and making reservations
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
- Handle emergency situations and follow appropriate procedures
Prerequisites
- Previous experience in a similar role is preferred but not essential
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to handle multiple tasks and work under pressure
- Attention to detail and problem-solving skills
- Knowledge of hotel operations and basic computer skills
- Availability to work overnight shifts, including weekends and holidays
- Professional appearance and demeanour
