We are hiring for the position of FOH Manager for our hotels in London and Peterborough. We are seeking dedicated professionals who are committed to delivering exceptional hospitality experiences. You will be responsible for managing our reception and front-of-house team and ensuring that our guests receive outstanding customer service in alignment with our vision of “Creating Happy Thriving Places”.
AG Hotels Group is a fast-growing hotel investment company backed by major institutional investors. The company has acquired 13+ hotels in the last 24 months and is rapidly increasing its national footprint. We are an investor in people underpinned by a robust value system. You will be given ample opportunities to shine, challenge yourself, lead others and be rewarded for your commitment.
Position: FOH Manager
Reports To: General Manager
No. of Positions: 2
Job Type: Full-time, Permanent
Location: London | Peterborough
Key Responsibilities
- Supervise and lead the front desk team, including scheduling, training, and coaching.
- Greet guests and check them into their rooms in a timely and efficient manner.
- Assist with the management of reservations, room assignments, and availability.
- Respond promptly to guest inquiries, requests, and complaints, ensuring complete guest satisfaction.
- Maintain accurate records and reports, including guest accounts, room status, and maintenance requests.
- Assist with the development and implementation of front desk policies and procedures.
- Ensure the front desk area is clean, organized, and well-stocked with supplies.
- Monitor the daily operation of the hotel, including the restaurant and other facilities.
- Liaise with housekeeping, maintenance, and other hotel departments to ensure a seamless guest experience.
- Perform other duties as assigned by the Hotel Manager.
Prerequisites
- Proven experience as a Hotel FOH Supervisor/Manager or a similar role in the hospitality industry
- Excellent leadership, communication, and customer service skills
- Strong organisational and problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Familiarity with hotel operations, including reservations, billing, and housekeeping
- Proficiency in hotel management software (preferably Rezlynx) and Microsoft Office
- Qualifications in hospitality or related fields preferred
AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
