Duty Manager

London

We are looking for a Duty Manager to join our upcoming hotel in London. This will be a very demanding role and we are looking for someone who can inspire the team and deliver great customer service. You will be responsible for the smooth functioning of the front office operations. You will act as a liaison between reception, concierge and other departments in all matters related to guests checking in and/or checking out, as well as ensuring commitment to company values in all aspects of your role.

AG Hotels Group is a fast-growing hotel investment company backed by major institutional investors. We have acquired 12+ hotels in the last 24 months and are rapidly increasing our national footprint. We are an investor in people underpinned by a strong value system. You will be given ample opportunities to shine, challenge yourself, lead others and be recognised and rewarded for your commitment.

Position Title: Head Chef
Reports To: Operations Manager

Key Responsibilities

  • To be the main point of contact for all queries within the hotel
  • Inspire the team to deliver the highest standards of service and sales
  • Creating an atmosphere of hospitality and guest delight by motivating the employees
  • Update reservations, record cancellations and amendments to ensure that all bookings are accurate
  • Ensure that the hotel is appropriately staffed to provide excellent services to the customer
  • Communicate the daily plan to all team members and make sure the desired objectives are met
  • Ensure to meet the financial objectives of the management by achieving the desired sales
  • Assist the Operations Manager with the preparation of the site budget and achievement of all aspects of expenditure control and income generation by taking advantage of cross-selling opportunities arising from daily contact with customers

Prerequisites

  • Excellent personal presentation with a warm and welcoming personality
  • A successful background working in a similar role with a 4-star hotel
  • Attention to detail
  • Excellent organisational skills and ability to work under pressure
  • Excellent communication and interpersonal skills

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