Hotel Duty Manager

Huddersfield

We are looking for a Hotel Duty Manager to join our hotel in Huddersfield. Someone who is passionate about guest service and hospitality with a minimum of 2 years of experience in a similar role. The candidate should have leadership skills and be accountable for the training and development of the reception team.

AG Hotels Group is an exciting new hospitality company backed by major institutional investors. The company has a portfolio of 11 hotels and is rapidly increasing its national footprint. We are an investor in people, and you will be given ample opportunities to shine, challenge yourself, lead others and realise your full potential.

Reports To: Cluster General Manager

Key Responsibilities:

  • Managing the reception and room reservations as per the brand standards
  • Implement dynamic operational working procedures, to support the delivery of service excellence
  • Monitor the team’s performance promoting achievements and identifying weaker areas for improvement
  • To ensure that all reservations and cancellations are processed efficiently.
  • To keep up to date with room prices and special offers to provide accurate information to guests.
  • Implement safe working practices to ensure the safety of building occupiers and visitors
  • Listening to any customer complaints and actively acting upon these
  • Responsible for managing the rotas
  • Ensuring the cleanliness of public areas, carrying out room audits and reporting any maintenance issues
  • To administer the general petty cash system and float in an accurate manner
  • Any other reasonable task as assigned by the Line Manager

The candidate will be required to do reception shifts as per the business needs. Salary negotiable for deserving candidates.

Prerequisites:

  • Excellent knowledge of PMS Systems
  • Multitasker with exceptional communication skills
  • Self-starter with the ability to demonstrate innovation and drive
  • Strong grasp of payroll and budgets will be an added advantage
  • Solid people management skills with the ability to set clear objectives

 

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