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Duty Manager

by | May 28, 2024 | Epsom

We are currently seeking an experienced Hotel Duty Manager to join our team at Orchid Hotel, Epsom (KT19 0SH). You will be responsible for ensuring the smooth operations of the reception and housekeeping department, managing staff, and delivering an exceptional customer experience.

AG Hotels Group is a fast-growing hotel investment company backed by major institutional investors. The company has acquired 13+ hotels and 2 pubs in the last 24 months and is rapidly increasing its national footprint. We are an investor in people underpinned by a robust value system. You will be given ample opportunities to shine, challenge yourself, lead others and be rewarded for your commitment.

Position: Duty Manager
Location: Epsom

Key Responsibilities 

  • Be the face of the hotel, ensuring a warm and welcoming atmosphere for all guests
  • Lead and motivate the reception team to deliver outstanding service and uphold our standards
  • Oversee the check-in and check-out processes, ensuring efficiency and accuracy and take on few reception shifts as per the business needs
  • Resolve guest issues with tact and professionalism, ensuring a positive experience.
  • Efficiently manage staff schedules to meet operational demands
  • Conduct training sessions for the reception team, emphasizing service excellence and brand standards
  • Monitor daily operations to ensure smooth workflow and address challenges promptly
  • Uphold high standards of service quality and guest satisfaction
  • Help in housekeeping department as per the business needs

Prerequisites 

  • Proven experience in reception or front-of-house management role
  • Knowledge of hotel management systems (Opera, Rezlynx or similar)
  • Excellent leadership, communication, and interpersonal skills.
  • Strong organizational and problem-solving abilities.
  • Flexibility to work in a dynamic, fast-paced environment.
  • Flexibility to work on weekends and bank holidays

AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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