Operations Manager

Derby, Epsom

We are hiring initiative-taking and ambitious operations managers for Derby and Epsom locations. A hotel professional who can also multitask occasionally across other departments. You would be helping the company grow while achieving your career goals with us as a well-rounded professional. 

AG Hotels Group is a growing hotel management company backed by major institutional investors. The company owns a portfolio of 12 hotels in the UK. We have gone from strength to strength and are rapidly expanding. Join a family culture that promotes growth, connection, and career development.

Location: Derby | Epsom
Reports To: Cluster General Manager 

Key Responsibilities 

  • Run the hotel overseeing housekeeping, front and back-office functions, as per standard operating procedures
  • Lead from the front by being hands-on with all hotel operations in housekeeping, and reception
  • Managing staffing, training & mentoring staff and coordinating staff appraisals as operations manager
  • Assisting the management in meeting budgets and KPIs, including reporting to stakeholders
  • Ensuring the highest level of guest experience at the hotel and promptly dealing with guest requests, complaints, and reviews
  • Ensuring health and safety and statutory compliance are kept up to date
  • Taking responsibility for prompt reporting and resolving any property maintenance issues
  • Procurement of hotel supplies for the smooth running of the hotel, including stock-taking
  • Any other reasonable work as assigned by the management


  • Minimum 5 years of experience in hotel operations across all departments – Housekeeping, FOH and F&B
  • You must be committed to growing professionally and give your best 
  • Hungry to succeed, multi-tasker, well organised and can perform under pressure 
  • A hands-on approach to managing operations with effective leadership skills 
  • Fluent in MS Office including Excel, Word and PowerPoint 
  • Knowledge of PMS and other hotel systems will be an added advantage 
  • Excellent communication skills, both written & verbal 
  • Passion for hospitality to constantly deliver top-class customer service. 

Position: Operations Manager
Job Type: Full-time, Permanent
Benefits: On-site parking, Private medical insurance


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