fbpx

Receptionist

by | May 28, 2024 | Chorley, Epsom

We are looking for dedicated and customer-oriented people for Receptionist role at our 3-star hotels in Epsom and Chorley. You will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel during your shift.

AG Hotels Group is a fast-growing hotel investment company backed by major institutional investors. The company has acquired 13+ hotels and 2 pubs in the last 24 months and is rapidly increasing its national footprint. We are an investor in people underpinned by a robust value system. You will be given ample opportunities to shine, challenge yourself, lead others and be rewarded for your commitment.

Position: Receptionist
Reports to: FOH Manager
Location: Epsom | Chorley

Key Responsibilities 

  • Greet and check-in guests arriving during the shift
  • Assist guests with inquiries, requests, and provide information about the hotel and local area
  • Handle guest complaints or issues promptly and professionally
  • Manage the check-out process and ensure accurate billing
  • Handle cash and credit card transactions accurately
  • Maintain the front desk area, ensuring it is clean, organized, and presentable
  • Perform audit and ensure the safety and security of guests and the premises
  • Perform administrative tasks, such as updating guest records and making reservations
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
  • Handle emergency situations and follow appropriate procedures

Prerequisites 

  • Previous experience as a hotel receptionist will be preferred
  • Knowledge of PMS and basic computer skills
  • Excellent interpersonal and communication skills
  • Strong customer service orientation
  • Ability to handle multiple tasks and work under pressure
  • Attention to detail and problem-solving skills
  • Availability to work on weekends and holidays
  • Professional appearance and demeaner

AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

APPLY NOW 

× How can we help you?