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Receptionist

Castleford, St Helens

We are hiring people for Receptionist roles to join our 3-star hotels in Castleford and St. Helens. You will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel during the night shift.

AG Hotels Group is a fast-growing hotel investment company backed by major institutional investors. The company has acquired 13+ hotels and 2 pubs in the last 24 months and is rapidly increasing its national footprint. We are an investor in people underpinned by a robust value system. You will be given ample opportunities to shine, challenge yourself, lead others and be rewarded for your commitment.

Position: Receptionist
No. of positions: 3
Reports to: Manager – FOH
Location: Castleford | St. Helens

Key Responsibilities 

  • Greet guests as they arrive, ensuring smooth check-in and check-out
  • Assist guests with inquiries, and requests, and provide information about the hotel and local area
  • Handle guest complaints or issues promptly and professionally
  • Manage the check-out process and ensure accurate billing
  • Handle cash and credit card transactions accurately
  • Maintain the front desk area, ensuring it was clean, organised, and presentable
  • Perform administrative tasks, such as updating guest records and making reservations
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
  • Handle emergency situations and follow appropriate procedures

Prerequisites 

  • Previous experience in a similar role is preferred but not essential
  • Excellent interpersonal and communication skills
  • Strong customer service orientation
  • Ability to handle multiple tasks and work under pressure
  • Attention to detail and problem-solving skills
  • Knowledge of hotel operations and basic computer skills
  • Availability to work overnight shifts, including weekends and holidays
  • Professional appearance and demeanour

AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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