Orchid Hotel FAQs

ROOMS

What will I find in an Orchid Hotel room?

All our rooms feature super-comfy double or king-size Hypnos beds, ensuite bath, a flatscreen TV, tea/coffee maker, a multiuse desk with a chair, hairdryer and free wi-fi. We provide a travel cot for free – available on request.

Do rooms have free Wi-Fi?

Yes, all our rooms have high-speed free Wi-Fi.

Do rooms have air conditioning?

No. Our rooms do not have air conditioning.

Do you provide travel adaptors for electrical devices?

No, if you are coming from abroad to stay in Orchid Hotel, you may need to bring along a UK travel adapter. Plugs in the UK are 3-pronged and run at 220-240V.

What TV channels can I get in your room?

Our rooms have Freeview TVs installed, with a full range of Freeview channels.

Are there phones in your rooms?

No. We do not have telephones in our rooms. Local rate numbers for our reception teams can be found in every room.

Do you have any smoking rooms?

We have a no-smoking policy throughout.

How often are your rooms cleaned?

On arrival day, you will check into a super-comfy room that has been cleaned to our top standards. Considering the current times, we are making the rooms on request as the safety of our guests and team members is our top priority – now more than ever before.

HOTEL FACILITIES

Does Orchid Hotel offer free Wi-Fi?

Yes, we have high-speed free Wi-Fi in all rooms and public areas.

What facilities are provided for customers with disabilities?

Orchid Hotel has specially adapted rooms allowing easier access for customers with special abilities.

Does Orchid Hotel provide luggage room facilities?

If you are reaching earlier than the check-in time, we will be happy to store your luggage while you go on exploring the local sites.

Can I bring my pet to your hotel?

Unfortunately, except for assistance dogs, we do not allow pets to stay at our hotel.

Can I smoke electronic cigarettes in the hotel?

Using electronic cigarettes is not permitted inside our hotel. Please use the designated smoking areas provided.

Does Orchid Hotel provide leisure facilities such as a gym and swimming pool?

We do not offer leisure facilities at our hotel. For leisure recommendations, please talk to our friendly hotel staff about any available option nearby.

PARKING & DIRECTION

How do I get directions to Orchid hotel?

You will find directions, an interactive map and the relevant postcode on the hotel page. For directions, please use the postcode KT19 0SH in Google Map or on your sat nav.

Directions: Exit the M25(J10), follow A3 towards London, after 9.5 miles exit A3 at Tolworth and follow signs for Epsom and Ewell. Orchid Hotel is 4 miles from Chessington World of Adventures Resort, one mile along A240 on the left, behind Queen Adelaide.

Does your hotel have on-site parking?

Yes, we have free on-site car parking.

Can I pre-book the parking space?

No, you cannot pre-book a parking space. Our parking is based on a first-come-first-served basis.

ACCESSIBILITY

Is your hotel wheelchair accessible?

Yes. Our front desk, parking and rooms have wheelchair accessibility.

Are there elevators?

No. Our hotel does not have elevator facilities.

What features does your accessible room have?

Our accessible rooms have a lower-height bed, a grab bar – near the toilet and a bathroom emergency pull cord.

ARRIVAL AND DEPARTURE

What is check-in time?

Check-in time is 3 PM. Early check-in is available with a surcharge of £10, subject to availability.

What is check-out time?

Check-out time is 10 AM. Late check-out is available with a surcharge of £10, subject to availability.

Can I book a single room for more than 2 adults?

No. As per the policy, you can book a single room for only 2 adults.

Do you have family rooms?

Yes. We have family rooms to accommodate a max of 2 adults and 2 children. Children up to 12 years old stay free – max 2 per room.

BOOKING AND PAYMENTS

How do I know if my booking has been confirmed?

When you make a booking, you will be given a booking reference; we will include this reference in your confirmation email too.

I haven’t received my email confirmation. What should I do?

Have you checked your spam folder? If it is not there either, it looks like you have encountered a technical problem. Please contact our central reservation team at bookings@aghotels.co.uk or call on 0333 090 7865

Is my booking guaranteed?

Your credit card or debit card details provided at the time of booking guarantee your booking.

Which payment methods do you accept?

We accept the following methods of payment: Visa, American Express, Mastercard, cash*.

Unless you have paid in advance, you will be asked to pay when you check-in, so you can be sure of a quick and easy departure on the day you leave.

* If you are paying by cash, we will ask you for identification when you check-in. You can use any of the following as identification: a passport, driving licence, ID card or police warrant card.

I was charged incorrectly.

Think you have been charged incorrectly? Please contact the hotel directly – you will find the hotel number on your confirmation email. Alternatively, you can call our central reservation team on 0333 090 7865.

CANCELLATION OR AMENDS

How do I cancel my booking?

To cancel your booking, please contact our central reservation team on 0333 090 7865 or email us at manager@fortunehuddersfield.com. The ability to cancel is determined by the terms of the rate that you have booked. Read our cancellation policy, here.

How do I know that my cancellation was successful?

Our reservation team will send you a confirmation email with details of the refund, if applicable.