ibis Wakefield East – Castleford FAQs

ROOMS

What will I find in ibis Wakefield East – Castleford room?

All our rooms feature super-comfy double or king-size beds, an ensuite bath, a Smart TV, tea/coffee maker, a multiuse desk with a chair, hairdryer and free wi-fi. 

Do rooms have free Wi-Fi?

Yes, all our rooms have high-speed free Wi-Fi.

Do rooms have air conditioning?

No. Our rooms do not have air conditioning.

Do you provide travel adaptors for electrical devices?

No, if you are coming from abroad to stay in our hotel, you may need to bring along a UK travel adapter. Plugs in the UK are 3-pronged and run at 220-240V.

What TV channels can I get in your room?

Our rooms have Freeview TVs installed, with a full range of Freeview channels.

Are there phones in your rooms?

No. We do not have telephones in our rooms. Local rate numbers for our reception teams can be found in every room.

Do you have any smoking rooms?

We have a no-smoking policy throughout.

How often are your rooms cleaned?

On arrival day, you will check into a super-comfy room that has been cleaned to our top standards. Considering the current times, we are making the rooms on request as the safety of our guests and team members is our top priority – now more than ever before.

HOTEL FACILITIES

Does ibis Wakefield East – Castleford offer free Wi-Fi?

Yes, we have high-speed free Wi-Fi in all rooms and public areas.

What facilities are provided for customers with disabilities?

ibis Wakefield East – Castleford has specially adapted rooms allowing easier access for customers with special abilities.

Does ibis Wakefield East – Castleford provide luggage room facilities?

If you arrive earlier than the check-in time, we will be happy to store your luggage while you go on exploring the local sites.

Can I bring my pet to your hotel?

Unfortunately, except for assistance dogs, we do not allow pets to stay at our hotel.

Can I smoke electronic cigarettes in the hotel?

Using electronic cigarettes is not permitted inside our hotel. Please use the designated smoking areas provided.

Does ibis Wakefield East – Castleford provide leisure facilities such as a gym and swimming pool?

We do not offer leisure facilities at our hotel. For leisure recommendations, please talk to our friendly hotel staff about any available option nearby.

PARKING & DIRECTION

How do I get directions to ibis Wakefield East – Castleford

You will find directions, an interactive map and the relevant postcode on the hotel page. For directions, please use the postcode WF10 5TG in Google Map or on your sat nav.

Directions: Situated Off the M62 motorway on Junction 31, Hotel Castleford is just 1 mile away from Diggerland Yorkshire theme park and 4 miles from Pontefract Racecourse.

Does your hotel have on-site parking?

Yes, we have free on-site car parking.

Can I pre-book the parking space?

No, you cannot pre-book a parking space. Our parking is based on a first-come-first-served basis.

ACCESSIBILITY

Is your hotel wheelchair accessible?

Yes. Our front desk, parking and rooms have wheelchair accessibility.

Are there elevators?

No. Our hotel does not have elevator facilities.

What features does your accessible room have?

Our accessible rooms have a lower-height bed, a grab bar – near the toilet and a bathroom emergency pull cord.

ARRIVAL AND DEPARTURE

What is check-in time?

Check-in time is 3 PM. Early check-in is available with a surcharge of £10, subject to availability.

What is check-out time?

Check-out time is 10 AM. Late check-out is available with a surcharge of £10, subject to availability.

Can I book a single room for more than 2 adults?

No. As per the policy, you can book a single room for only 2 adults.

Do you have family rooms?

Yes. We have family rooms to accommodate a maximum of 2 adults and 2 children. Children up to 12 years old stay free – max 2 per room.

BOOKING AND PAYMENTS

How do I know if my booking has been confirmed?

When you make a booking, you will be given a booking reference; we will include this reference in your confirmation email too.

I haven’t received my email confirmation. What should I do?

Have you checked your spam folder? If it is not there either, it looks like you have encountered a technical problem. Please contact our central reservation team at bookings@aghotels.co.uk or call 0333 090 7865.

Is my booking guaranteed?

Your credit card or debit card details provided at the time of booking guarantee your booking.

Which payment methods do you accept?

We accept the following methods of payment: Visa, American Express, Mastercard, cash*.

Unless you have paid in advance, you will be asked to pay when you check in, so you can be sure of a quick and easy departure on the day you leave.

*If you are paying by cash, we will ask you for identification when you check in. You can use any of the following as identification: a passport, driving licence, ID card or police warrant card.

I was charged incorrectly.

Think you have been charged incorrectly? Please contact the hotel directly – you will find the hotel number in your confirmation email. Alternatively, you can call our central reservation team on 0333 090 7865.

CANCELLATION OR AMENDS

How do I cancel my booking?

To cancel your booking, please contact our central reservation team on 0333 090 7865 or email us at bookings@aghotels.co.uk. The ability to cancel is determined by the terms of the rate that you have booked. Read our cancellation policy, here.

How do I know that my cancellation was successful?

Our reservation team will send you a confirmation email with details of the refund, if applicable.

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