AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.
Our Core Values are our GRACES:
- Growth: Unleashing potential for development
- Responsibility: Owning results and outcomes
- Ambition: Pursuing impactful goals
- Credibility: Delivering on promises
- Expertise: Mastering our craft
- Service: Providing service that benefits our communities
We are looking for a confident and professional Duty Manager to join our team at Orchid Hotel , Epsom, with excellent opportunities for future career progression for the right candidate. This role requires a proactive leader with strong people skills and a genuine passion for delivering outstanding guest experiences. You’ll oversee daily operations, motivate the front-of-house team, and ensure that every guest receives the warm, professional welcome AG Hotels is known for.
Position: Duty Manager
No. of positions: 1
Location: Epsom, Siurrey
Key Responsibilities:
- Be the face of the hotel, ensuring a warm and welcoming atmosphere for all guests.
- Lead and motivate the reception team to deliver outstanding service and uphold our standards.
- Oversee the check-in and check-out processes, ensuring efficiency and accuracy and take on few reception shifts as per the business needs
- Resolve guest issues with tact and professionalism, ensuring a positive experience.
- Efficiently manage staff schedules to meet operational demands
- Conduct training sessions for the reception team, emphasizing service excellence and brand standards.
- Monitor daily operations to ensure smooth workflow and address challenges promptly.
- Uphold high standards of service quality and guest satisfaction.
- Help in other departments when required
Requirements:
- Previous experience in a Duty Manager or Senior Reception role, ideally within an Accor hotel property.
- Strong leadership and people management skills with a positive, hands-on approach.
- Excellent communication and interpersonal skills with a focus on guest satisfaction.
- Organised, reliable, and able to make confident decisions under pressure.
- Good knowledge of hotel systems (Opera, Rezlynx, or similar preferred).
Flexibility to work various shifts including evenings, weekends, and bank holidays.
We offer a full-time, permanent position with a competitive salary based on experience, opportunities for professional development within AG Hotels Group, discounted meals on duty, and exclusive staff discounts across our hotel collection.