Bluewaters Hotel FAQs

Bluewaters Hotel FAQs:

ROOMS

What will I find in a Bluewaters Hotel room?

All our rooms feature comfy beds, an ensuite bath, a TV, tea/coffee maker, a desk with a chair, and free wi-fi.

Do rooms have free Wi-Fi?

Yes, all our rooms have free Wi-Fi.

Do rooms have air conditioning?

No. Our rooms do not have air conditioning.

Do you provide travel adaptors for electrical devices?

No, if you are coming from abroad to stay in Bluewaters Hotel, you may need to bring along a UK travel adapter. Plugs in the UK are 3-pronged and run at 220-240V.

What TV channels can I get in your room?

Our rooms have Freeview TVs installed, with a full range of Freeview channels.

Are there phones in your rooms?

No. We do not have telephones in our rooms. Local rate numbers for our reception teams can be found in every room.

Do you have any smoking rooms?

We have a no-smoking policy throughout.

How often are your rooms cleaned?

On arrival day, you will check into a comfortable room that has been cleaned to our top standards. Considering the current times, we are making the rooms on request as the safety of our guests and team members is our top priority – now more than ever before.

HOTEL FACILITIES

Does Bluewaters Hotel offer free Wi-Fi?

Yes, we have high-speed free Wi-Fi in all rooms and public areas.

Does Bluewaters Hotel provide luggage room facilities?

If you arrive earlier than the check-in time, we will be happy to store your luggage while you go on exploring the local sites.

Can I bring my pet to your hotel?

Unfortunately, except for assistance dogs, we do not allow pets to stay at our hotel.

Can I smoke electronic cigarettes in the hotel?

Using electronic cigarettes is not permitted inside our hotel. Please use the designated smoking areas provided.

Does Bluewaters Hotel offer breakfast?

Yes. We offer a continental buffet and a full English breakfast. The room rate does not include breakfast.

Does Bluewaters Hotel provide leisure facilities such as a gym and swimming pool?

We have an indoor swimming pool with sauna and spa facilities. For gym recommendations, please talk to our friendly hotel staff about any available option nearby.

PARKING AND DIRECTION

How do I get directions to my hotel?

You will find directions, an interactive map and the relevant postcode on the hotel page. For directions, please use the postcode FY1 2EY in Google Map or on your sat nav.

Does your hotel have on-site parking?

Yes, we have on-site car parking. The charges are £5 per day. Parking is free if you book directly with us. 

Can I pre-book the parking space?

No, you cannot pre-book a parking space. Our parking is based on a first-come-first-served basis.

ACCESSIBILITY

Is your hotel wheelchair accessible?

No. Our hotel is not wheelchair friendly.

Are there elevators?

Yes. Our hotel has elevator facilities.

ARRIVAL AND DEPARTURE

What is the check-in time?

Check-in time is 3 PM. Early check-in is available with a surcharge of £10, subject to availability.

What is the check-out time?

Check-out time is 10 AM. Late check-out is available with a surcharge of £10, subject to availability.

Can I book a room for more than 2 adults?

No. As per the policy, you can only book a room for only 2 adults. We have triple, family and quad rooms to accommodate more than 2 adults as well as kids.

Do you have family rooms?

Yes. We have family rooms to accommodate more than 2 adults and 2 children. Children up to 12 years old stay free.

BOOKING AND PAYMENTS

How do I know if my booking has been confirmed?

When you make a booking, you will be given a booking reference; we’ll include this reference in your confirmation email too.

I haven’t received my email confirmation. What should I do?

Have you checked your spam folder? If it is not there either, it looks like you have encountered a technical problem. Please contact our central reservation team at bookings@aghotels.co.uk.

Is my booking guaranteed?

Your credit card or debit card details provided at the time of booking guarantee your booking.

Which payment methods do you accept?

We accept the following methods of payment: Visa, American Express, Mastercard, cash*.

Unless you have paid in advance, you will be asked to pay when you check in, so you can be sure of a quick and easy departure on the day you leave.

* If you are paying by cash, we will ask you for identification when you check in. You can use any of the following as identification: a passport, driving licence, ID card or police warrant card.

I was charged incorrectly.

Think you have been charged incorrectly? Please contact the hotel directly – you will find the hotel number in your confirmation email. Alternatively, you can call our central reservation team on 0333 090 7865.

CANCELLATION OR AMENDS

How do I cancel my booking?

To cancel your booking, please contact our central reservation team on 0333 090 7865 or email us at bookings@aghotels.co.uk. The ability to cancel is determined by the terms of the rate that you have booked. Read our cancellation policy, here.

How do I know that my cancellation was successful?

Our reservation team will send you a confirmation email with details of the refund, if applicable.

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